How long do Lner refunds take?
By Sarah Oconnor
How long do Lner refunds take?
28 days
How long will it take for my refund to be processed? Refunds can take up to 28 days to process. If you’re refunding your Season Ticket it can be up to 14 days.
How much compensation do you get if your train is delayed?
Flexi season ticket holders 15 to 29 minutes you’re entitled to 25% of the cost of 1 single journey using the above calculation. 30 to 59 minutes you’re entitled to 50% of the cost of 1 single journey using the above calculation.
Can you get delay repay on an open return?
What if I’m travelling on an open ticket and my train’s cancelled? Whether you’re travelling on an advance, off-peak or anytime ticket, if a train you’re due to travel on is cancelled or delayed and you decide not to travel, you can still get a refund. (The only exception is season tickets.)
Can you get a refund if train is Cancelled?
You can get a full refund if your train journey is cancelled. Some train companies will also give you compensation if your train is more than 15 minutes late. You need to keep your train tickets to get a refund. You should try to claim within 28 days, but some train companies allow longer.
Does Trainline do refunds?
You can refund unused Anytime and Off-Peak tickets up to 28 days after the expiry of the ticket. If you already have your original tickets, you’ll need to return them to us, unused, before we can refund you and you’ll need to cover any costs to return your tickets to us.
How long does it take for delay repay?
How to claim Delay Repay. You need to apply for compensation online or by post within 28 days of your delayed journey. We’ll respond to your claim within 20 working days, however unless there has been a period of disruption you should hear back from us within 5 days.
How do I claim a refund for a delayed train?
You can claim compensation by visiting the train company’s website – most have online forms you can use. You’ll probably need to upload a picture of your ticket. You can write them a letter if you’d prefer. You’ll need to give details of your journey, and send your original tickets.
How do I claim money back for a delayed train?
Claiming Compensation for Delays Most claims can be made online with an uploaded image of your ticket or by obtaining a form from a staffed station, enclosing the ticket and posting it back to the operator.
